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Create Enduring Customer Relationships
Develop profitable, long-term relationships with your customers by truly differentiating your business with a solid and strategic loyalty program.
Sponsored by: Oracle
Date: January 2009 |
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Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...
Sponsored by: Oracle
Date: January 2009 |
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The Performance Manager
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that...
Sponsored by: IBM
Date: February 2008 |
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Performance Management for a Challenging Economy
Today's economic conditions have sparked a range of challenges for companies. Read this paper to learn how you can use IBM Cognos' performance management software...
Sponsored by: IBM
Date: February 2009 |
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Benchmarking E-Government: A Global Perspective - Assessing the Progress of the UN Member States
Since the mid 1990s governments around the world have been executing major initiatives in order to tap the vast potential of the internet for the...
Company: United Nations Public Administration Network
Date: May 2002 |
United Nations Public Administration Network |
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Who Controls the Budget: The Legislature or the Executive?
Country-specific factors prevent a strong linear relationship between the legislature's budgetary powers and the extent of its separation from the executive. Electoral and voting systems,...
Company: International Monetary Fund
Date: June 2005 |
International Monetary Fund |
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Streamlining Case Management: Empowering Advocacy Through Process Efficiency
Today, many governments are moving toward the vision of integrated case management in an effort to provide seamless, citizen-centric services. Critical to achieving this vision...
Company: FileNet
Date: March 2005 |
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Government - Hidden Costs: Compulsory Meta-Tagging - The ú25 Million Annual Hole in UK Local e-Government Finance
Almost every local authority in UK now has a website and intranet with search facilities that aim to connect enquiries to the right government information...
Company: APR Smartlogik
Date: October 2003 |
APR Smartlogik |
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Government: e-GMS (e-Government Metadata Standard) Government
Metadata is information about information, but more usually it is a selection of useful information about a document, usually electronic, within that document itself. This...
Company: APR Smartlogik
Date: March 2003 |
APR Smartlogik |
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WAN Optimization for Enterprise Applications
Emerging applications are driving new network performance requirements on enterprise and government networks. There are several approaches that attempt to deal with these network performance...
Company: Ciena
Date: May 2005 |
Ciena |
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Storage Extension Network Solutions Between Data Centers
Enterprise and government agencies are also interconnecting data centers for consolidation of data between geographically separate data center locations to drive higher efficiency - resulting...
Company: Ciena
Date: May 2005 |
Ciena |
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Designing a Government Intranet User Experience
This white paper examines the importance of an intranet overhaul in a governmental organization. It is imperative that any design works toward well defined organizational...
Company: Maskery
Date: May 2005 |
Maskery |
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Citizen Contact Centers: Americans in Touch With Their Governments
This document takes a focused look at how government officials have turned to the private sectors in recent years to build citizen contact centers that...
Company: Pearson Government Solutions
Date: June 2005 |
Pearson Government Solutions |
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Providing High-Volume, Multi-Channel Customer Contact Services for FSA The U.S. Department of Education's Office of Federal Student Aid (FSA) administers programs that disburse more than $70 billion in financial aid annually to help... Company: Pearson Government Solutions | Pearson Government Solutions |
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Strategic Budgeting: Risk Management Principles Can Help DHS Allocate Resources to Highest Priorities
The significant resources directed to the Department of Homeland Security (DHS) indicate that a robust homeland security program is viewed as critical to the protection...
Company: U.S. General Accounting Office
Date: June 2005 |
U.S. General Accounting Office |
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21st Century Challenges - Performance Budgeting Could Help Promote Necessary
As part of its work to improve the management and performance of the federal government, this article monitors progress and continuing challenges in performance budgeting...
Company: U.S. General Accounting Office
Date: June 2005 |
U.S. General Accounting Office |
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Grants Management: Additional Actions Needed to Streamline and Simplify Processes
The federal government distributed about $400 billion in federal grants in fiscal year 2003 through about 1,000 different federal grant programs administered by several federal...
Company: U.S. General Accounting Office
Date: April 2005 |
U.S. General Accounting Office |
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Electronic Government: Funding of the Office of Management and Budget's Initiatives
In accordance with the President's Management Agenda, the Office of Management and Budget (OMB) has sponsored initiatives to promote electronic government--the use of information technology,...
Company: U.S. General Accounting Office
Date: April 2005 |
U.S. General Accounting Office |
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Straight Through Reporting With XBRL Web Services: How U.S. Government Agencies Can Achieve an Efficient Budgetary, Financial and Performance Reporting Environment
This paper: describes the capabilities and benefits XBRL, with Web services standards, offers government agencies in terms of enhanced processing efficiency and communication of business...
Company: PricewaterhouseCoopers
Date: April 2004 |
PricewaterhouseCoopers |
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Performance Budgeting - States' Experiences Can Inform Federal Efforts
With a number of challenges facing the nation--including a long-term fiscal imbalance--agencies need to maximize their performance and leverage available resources and authorities to achieve...
Company: U.S. General Accounting Office
Date: February 2005 |
U.S. General Accounting Office |
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Performance Budgeting - Efforts to Restructure Budgets to Better Align Resources With Performance
To provide an overview of the various budget restructuring efforts underway in the federal government, this paper summarizes steps taken by the Office of Management...
Company: U.S. General Accounting Office
Date: February 2005 |
U.S. General Accounting Office |
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Long-Term Fiscal Issues: Increasing Transparency and Reexamining the Base of the Federal Budget
This report discusses the nation's long-term fiscal outlook and the challenge it poses for the budget and oversight processes. First, GAO provides results of its...
Company: U.S. General Accounting Office
Date: February 2005 |
U.S. General Accounting Office |
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The Role of eService Within the Public Sector: A Study of the Public's Attitude Towards eGovernment
eService represents a tremendous opportunity for the public sector to improve the accessibility and take up of online services and, in doing so, increase the...
Company: Transversal
Date: November 2004 |
Transversal |
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DoD Enterprise Performance Management (DoD-EPM): Optimizing IT Investment Results Across the Enterprise
DoD Enterprise Performance Management (DoD-EPM) is the strategic management of business and IT priorities, investments, and projects across a Federal enterprise. The objective of DoD-EPM...
Company: Headstrong
Date: October 2004 |
Headstrong |
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Federal Budget: Agency Obligations by Budget Function and Object Classification for Fiscal Year 2003
Members of the Congress and governmental experts have expressed repeated interest in examining the overlapping and fragmented functions and activities of the federal government. As...
Company: U.S. General Accounting Office
Date: June 2004 |
U.S. General Accounting Office |
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Transfer of Budgetary Resources to the Department of Homeland Security (DHS)
This report identifies the budgetary resources and number of FTEs transferred from the legacy agencies to DHS, compares the number of FTEs at DHS with...
Company: U.S. General Accounting Office
Date: April 2004 |
U.S. General Accounting Office |
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Managing for Results: Enhancing Agency Use of Performance Information for Management Decision Making
The Government Performance and Results Act (GPRA) of 1993 has laid a foundation of results-oriented agency planning, measurement, and reporting in the federal government. Performance...
Company: U.S. General Accounting Office
Date: September 2005 |
U.S. General Accounting Office |
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Performance management in European government: When It Comes to Creating Public Value, How Do You Score?
In a sector where superior performance is increasingly difficult to prove - and funding is equally difficult to justify - public agencies (meaning all government...
Company: IBM
Date: September 2004 |
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Most eGovernment-for-Development Projects Fail: How Can Risks Be Reduced?
eGovernment can make a valuable contribution to development. However, at present, the majority of e-government-for-development projects fail either totally or partially. This paper explains the...
Company: University of Manchester
Date: July 2003 |
University of Manchester |
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The Roadmap to e-Governance Implementation: Selected Perspectives
The roadmap to eGovernance implementation is uncharted, can be long and, sometimes, tortuous. This white paper is an attempt to provide a quasi ground-truth for...
Company: Commonwealth Centre for e-Governance
Date: November 2004 |
Commonwealth Centre for e-Governance |
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Building Efficient Electronic Processes Without Abandoning the Familiarity of Paper
Government organizations are struggling to increase and improve constituent services despite a decline in revenue. Nowhere is this challenge more pressing than at tax and...
Company: Adobe Systems
Date: May 2005 |
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High-Performance Revenue Agencies in the Future
Revenue agencies are renowned as leaders of innovation in government. They interact more frequently with more people in the community than other government agencies, and...
Company: Montgomery Research
Date: May 2005 |
Montgomery Research |
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Capturing Capital: Introducing Innovation Into Revenue
Technology innovation - the innovative application of emerging technologies for improved business performance - can help revenue agencies improve the speed, efficiency and increase the...
Company: Accenture
Date: May 2005 |
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IRS.Gov Improves Responsiveness and Eases Taxpayers' Burden
Improving service and minimizing the burden on taxpayers are among the strategic goals of the Internal Revenue Service (IRS). The IRS was one of the...
Company: Montgomery Research
Date: May 2005 |
Montgomery Research |
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Maximizing Tax Collections
Many public entities are seeking methods to gain efficiency and effectiveness in collecting past due taxes, while spending less money and expending fewer resources to...
Company: Montgomery Research
Date: May 2005 |
Montgomery Research |
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Untangling the Web of Regulation
Revenue agencies have a unique opportunity to extend their service offerings within the government enterprise: to add value and reduce costs by providing enterprise licensing/permitting...
Company: Montgomery Research
Date: May 2005 |
Montgomery Research |
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The Road to High Performance in the Public Sector: Insights Into Statewide Performance Management
Many states are initiating statewide performance management initiatives to ferret out underperforming activities and find ways to stretch their resources and with good reason. While...
Company: Accenture
Date: March 2005 |
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Raising the Bar on Government Performance and Accountability
Initiatives such as the PMA are challenging agencies across the country to achieve concrete and measurable results, while becoming more proactive, citizen-centered, results-oriented and market-based....
Company: Pilot Software
Date: May 2004 |
Pilot Software |
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Unsatisfactory Progress: The Bush Administration's Performance on E-Government Initiatives
E-government the delivery of government services through digital information technologies, including the Internet is an important part of reinventing government that not only reduces the...
Company: IDG (International Data Group)
Date: October 2004 |
IDG (International Data Group) |
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Guide to Performance Measurements
Integrating performance measurement into the Tennessee Department of Transportation (TDOT) management practices and decision-making processes will be a complex undertaking. It will require a significant...
Company: MTG Management Consultants
Date: June 2004 |
MTG Management Consultants |
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Best Practices in Transportation Department: Performance Measurement Structures
This report presents the results of a study of best practices in performance measurement for state transportation departments. Public and private organizations alike are abuzz...
Company: MTG Management Consultants
Date: June 2004 |
MTG Management Consultants |
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