White Paper Staying a step ahead of the hackers: the importance of identifying critical Web application vulnerabilities. Learn to identify Web application vulnerabilities, plus how to best protect your company against today's Web application and network security threats.

Tags: Application Security, Cloud Computing, Hacker, Network, Networking

Sponsored by: IBM
Date: November 2009
IBM
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Case Study Starwood Hotels and Resorts Worldwide Starwood Hotels and Resorts Worldwide, Inc. is a global company operating more then 700 full-service hotels in the luxury and upscale segment of the lodging...

Tags: Business Operations, ClearCube Technology, Desktops, Hardware, Leadership

Company: ClearCube Technology
ClearCube Technology
White Paper The European Hotel Industry: Where Are the Risks Lodged From all quarters of the hotel industry, signs of a recovery are emerging after one of the most severe slumps in recent history. International travel...

Tags: Business Operations, Management, Industry, Hotel, Homeland Security

Company: Fitch
Date: April 2004
Fitch
Case Study Case Study: Burswood International Resort Burswood International Resort Hotel used ProDesign Lighting to coordinate lighting design and technical consultancy for the refurbishment of the hotel's foyer in 2001. The hotel...

Tags: ProDesign

Company: ProDesign
ProDesign
Case Study Case Study: Hyatt Regency Hotel Hyatt Regency Perth has used the services of ProDesign Lighting to assess and monitor the hotel's energy management system on a number of occasions over...

Tags: Components, Hardware, Hotel, Hyatt Hotels & Resorts, Hyatt Regency Perth

Company: ProDesign
ProDesign
Case Study Case Study: Observation City Resort Observation City Resort in Scarborough wanted to create a more sophisticated and ambient atmosphere to their function and restaurant facilities. ProDesign Lighting was engaged to...

Tags: ProDesign, Specification

Company: ProDesign
ProDesign
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White Paper Boca Resorts Inc. Valuation Report This paper presents the valuation of Boca Resorts Inc. a luxury recreational lodging business based in the United States. The McKinsey model was implemented in...

Tags: Finance, Investment, St. Louis, Valuation

Company: Washington University in St. Louis
Date: December 2004
Washington University in St. Louis
White Paper Modelling Agent Systems Using the Hotel Analogy This paper looks at how a particular social analogy could be used to help the design of the environment provided by an agent support system....

Tags: Agent, Analogy, Business Operations, Real Estate

Company: Newcastle University
Date: May 2000
Newcastle University
White Paper Don't Touch That Phone!: A Hotelier's Competitive Strategy for Telecommunications Revenue Hoteliers and owners of commercial properties today face an increasingly competitive environment for the resale of telecommunication services to guests and tenants. This strategic planning...

Tags: Competitive Strategy, Hotelier, Networking, Revenue, SDD

Company: SDD
Date: July 2002
SDD
White Paper Broadband Internet Strategy for Hospitality Properties: How Property Managers Can Create a Broadband Internet Infrastructure That Serves Their Long Term Interests Owners and managers of commercial properties are today implementing property-based network infrastructures driven by the first generation marketing and bundling decisions of broadband technology vendors....

Tags: Broadband, Broadband Internet, Internet, Network, Network Technology

Company: SDD
Date: July 2001
SDD
White Paper Lodging Industry Trends The lodging industry in the United States as a whole achieved a room occupancy rate of 59.2-percent in the year 2002 compared to 60-percent in...

Tags: Industry, Management, Rate, Strategy, University Of Wisconsin

Company: University of Wisconsin
Date: September 2003
University of Wisconsin
White Paper Float, Don't Fix, the Interest Rate on Hotel Debt This study examines the viability of floating-rate debt financing strategies by investigating the time-series relationships between LIBOR, the index typical used in floating-rate debt contracts,...

Tags: Cornell University, Debt, Finance, Financial Accounting, Financing

Company: Cornell University
Date: January 2005
Cornell University
White Paper Lowest Price Guarantee Reservations: What Hotel Companies Need to Do to Get It Right While this growth has driven up the profits of internet online travel agencies, hotel operators are experiencing a loss of control over the pricing of...

Tags: Cornell University, Guarantee, Marketing, Marketing Research, Pricing

Company: Cornell University
Date: January 2005
Cornell University
White Paper Geo-Demographic Differences in Knowledge About the Restaurant Tipping Norm A national telephone survey indicated that knowledge about the restaurant tipping norm is greater among people who are White, in their 40's to 60's, highly...

Tags: Cornell University, Knowledge, Management, Marketing, Marketing Research

Company: Cornell University
Date: September 2004
Cornell University
White Paper Business Enterprise Value in Hotels: The Reality Vs. the Shell Game The motivation for the determination that Business Enterprise Value (BEV) exists comes from the fact that personal property (tangible or intangible) is not subject to...

Tags: Cornell University, Taxes, Sales Force Management, Sales, Management

Company: Cornell University
Date: September 2004
Cornell University
White Paper Let Me Count the Words This article examines the use of both qualitative and quantitative data for better understanding of hospitality industry. With the available data gathering and analysis software,...

Tags: Analysis, Cornell University, Guest, Microsoft Office, Microsoft Word

Company: Cornell University
Date: September 2004
Cornell University
White Paper The Psychology of Revenue Management: Impact of Familiarity, Framing and Fencing Condition on the Perceived Fairness of Rate Fences Revenue management (RM) has been practiced in the airline, hotel and car rental industries for over 15 years, and has more recently attracted attention in...

Tags: Cornell University, Fairness, Familiarity, Finance, Operational Accounting

Company: Cornell University
Date: December 2004
Cornell University
White Paper Coyote Loco Hot Sauces Brand management is an important part of effective marketing. Many tools can be used to create, emphasize, strengthen, and re-create a brand. The purpose of...

Tags: Brand, Branding, Cornell University, Marketing

Company: Cornell University
Date: September 2004
Cornell University
White Paper Ethnic Differences in Tipping: A Matter of Familiarity With Tipping Norms Studies of tipping behavior in restaurants indicate that black customers tend to leave lower tips than do white customers. Rather than unnecessarily demean a customer...

Tags: Cornell University, Difference, Familiarity, Management, Strategy

Company: Cornell University
Date: September 2004
Cornell University
White Paper Understanding First-Day Returns of Hospitality Initial Public Offerings This paper helps in understanding the economic rational behind the hospitality industry's Initial Public Offering (IPO) process. The paper makes clear the reasons as to...

Tags: Cornell University, Finance, Financial Planning, Financial Services, Investment

Company: Cornell University
Date: September 2004
Cornell University
White Paper Qualitative Research Collaborations: Advancing the Science and Practice of Hospitality Qualitative research plays an important role in advancing knowledge and practice in the hospitality industry. This paper explores the process of qualitative research, its role...

Tags: Collaboration, Cornell University, Enterprise Software, Groupware, Management

Company: Cornell University
Date: December 2002
Cornell University
White Paper Black-White Differences in Tipping of Various Service Providers Data from a national telephone survey revealed four general patterns in the tipping behaviors of Blacks and Whites. This paper briefly discusses the theoretical and...

Tags: Business Services, Cornell University, Service Provider

Company: Cornell University
Date: September 2002
Cornell University
White Paper Customer Relationship Management - A Driver for Change in the Structure of the US Lodging Industry This paper highlights the data ownership dilemma and outlines several possible future scenarios leading to its resolution. Each scenario suggests that changes in the current...

Tags: Cornell University, CRM, Industry, Management, Strategy

Company: Cornell University
Date: May 2002
Cornell University
White Paper The Impact of Distribution Channels on Revenue Management The emergence of Internet-enabled distribution channels has created both opportunities and challenges to hotel revenue management practices. The goal of revenue management has traditionally been...

Tags: Distribution Channel, Finance, Operational Accounting, Revenue, Revenue Management

Company: Cornell University
Date: February 2002
Cornell University
White Paper The Impact of Mergers and Acquisitions on Earnings Predictability: An Examination of the Lodging Industry This paper examines the properties of analysts' forecast consensus after mergers and acquisition transactions in the hospitality industry. The issue of forecasting future earnings is...

Tags: Cornell University, Finance, Financial Analyst, Forecasting, Industry

Company: Cornell University
Date: January 2002
Cornell University
White Paper The Relationship Between Corporate Social Responsibility and Profitability of Hospitality Firms: Do Firms That Do Good Also Do Well? This study examines the relationship between corporate social responsibility (CSR) and financial performance for hospitality firms belonging to the Fortune 500. It finds that the...

Tags: Business Ethics, Business Operations, Cornell University, Corporate Law, Corporate Social Responsibility

Company: Cornell University
Date: January 2002
Cornell University
White Paper The Performance of Lodging Properties in an Investment Portfolio Investment in lodging represents remarkable difference from real estate due to its ability to react quickly to changing economic conditions. This paper compares lodging property...

Tags: Asset Class, Asset Management, Business Operations, Cornell University, Finance

Company: Cornell University
Date: December 2001
Cornell University
White Paper The Price of a Reservation Reservations are widely used in many hospitality and service related industries to eliminate customer uncertainty about the price and future availability of the desired service....

Tags: Cornell University, Finance, Financial Accounting, Management, Reservation

Company: Cornell University
Date: September 2001
Cornell University
White Paper A Picture Is Worth a Thousand Words: A Content Analysis of Consumer Complaints, Remedies, and Repatronage Intentions Regarding Dissatisfying Service Experiences Building on a research examining customers' complaints about service experiences, this study examined restaurant consumers' episode specific reactions to service failures. In the first stage...

Tags: Analysis, Cornell University, Microsoft Office, Microsoft Word, Office Suites

Company: Cornell University
Date: June 2001
Cornell University
White Paper Ethnic Differences in Tipping: Evidence, Explanations, and Implications Anecdotal evidence suggests that many waiters and waitresses deliver poor service to ethnic minorities because they believe that ethnic minorities are poor tippers. How managers...

Tags: Cornell University, Minority

Company: Cornell University
Date: June 2001
Cornell University
White Paper Hotel/Motel Waste Reduction: Executive Office - Purchasing Hotels and motels can conserve natural resources by implementing simple waste prevention efforts and purchasing with the environment in mind. This fact sheet contains positive...

Tags: Microsoft Office, Pollution, Sheet

Company: North Carolina Division of Pollution Prevention and Environmental Assistance
Date: August 2001
North Carolina Division of Pollution Prevention and Environmental Assistance
White Paper Hotel/Motel Waste Reduction: The Many Returns of Recycling Nationally, about 50 percent of a typical property's waste stream is recyclable, not including food wastes. That means most lodging facilities generate sufficient amounts of...

Tags: Food, Food & Beverage, Manufacturing, Recycling

Company: North Carolina Division of Pollution Prevention and Environmental Assistance
Date: August 2001
North Carolina Division of Pollution Prevention and Environmental Assistance
White Paper Hotel/Motel Waste Reduction: Guest Rooms - Housekeeping This fact sheet explains successful environmental efforts in guest rooms and outlines ways to reduce and recycle waste and conserve energy and water. It also...

Tags: Guest Room, Pollution

Company: North Carolina Division of Pollution Prevention and Environmental Assistance
Date: August 2001
North Carolina Division of Pollution Prevention and Environmental Assistance
White Paper Hotel/Motel Waste Reduction: Facilities Management A property with 350 guest rooms can spend $300,000 per year on electricity, $50,000 on natural gas, and another $60,000 annually on water and sewer....

Tags: Pollution

Company: North Carolina Division of Pollution Prevention and Environmental Assistance
Date: August 2001
North Carolina Division of Pollution Prevention and Environmental Assistance
White Paper Hospitality in the Age of Terror This article takes a comprehensive look at the impact of terrorism on the hospitality industry now and in the future by one of the world's...

Tags: Advertising & Promotion, Entertainment, Government, Homeland Security, Marketing

Company: Hospitality Sales and Marketing Association
Date: September 2004
Hospitality Sales and Marketing Association
White Paper Broadening the Base Customer Many hospitality marketers are ignoring millions of customers?writing them off because they are not considered part of the market segments that they already are targeting....

Tags: Customer

Company: Hospitality Sales and Marketing Association
Date: September 2004
Hospitality Sales and Marketing Association
White Paper U.S. Hotel Transactions The doubling of hotel transactions in the first half of the year 2004, and the forecasted growth for the rest of the year represents the...

Tags: Allocation, Jones Lang LaSalle

Company: Jones Lang LaSalle
Date: August 2004
Jones Lang LaSalle
White Paper Hotel Investment Strategy Annual Iraq War, SARS, tourist-targeted terrorist attacks, weak economic growth, Middle East uncertainty, financial meltdown in major economies, internet price gouging, airline woes and tight corporate...

Tags: Business Operations, Jones Lang LaSalle, Investment Strategy, Internet, Homeland Security

Company: Jones Lang LaSalle
Date: January 2004
Jones Lang LaSalle
White Paper Workforce Scheduling: A Guide for the Hospitality Industry This paper focuses on creating a workforce schedule within a hotel industry that ensures appropriate service levels is a key management function. The many complexities...

Tags: Cornell University, Human Resources, Industry, Management, Payroll Solutions

Company: Cornell University
Date: April 2004
Cornell University
White Paper In Defense of the "Rushmore Approach" for Valuing the Real Property Component of a Hotel The so-called "business enterprise approach" utilizes a methodology that essentially moves much of a hotel's total property value into areas such as tangible and intangible...

Tags: Property, Rushmore Approach

Company: HVS International
Date: April 2004
HVS International
White Paper The Billion Dollar Leak - The Impact of the Merchant Model on US Hotel Profits The impact of third party Internet sites on hotel reservations has been the focus of intense debate in the hotel industry. This article attempts to...

Tags: Finance, Impact, Internet, Operational Accounting, Retail

Company: Smith Travel Research
Date: November 2003
Smith Travel Research

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