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Defining the Great Customer Experience
What makes a great customer experience? Learn technology's role in creating, nurturing and strengthening customer relationships with every interaction.
Sponsored by: Citrix Online
Date: January 2009 |
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- Showing items 41-80 of 350
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Creating a Great Cast of Characters
Despite its simplicity, a cataloging of key players is of great value. It can be an important aid during early witness interviews, as one evaluates...
Company: Reed Elsevier
Date: January 2003 |
Reed Elsevier |
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The Case Against Budgeting.
New survey data reveals problems in budgeting, planning and forecasting and ideas to strengthen those processes. Early movers are gaining competitive advantage. Article explains an...
Company: Penton Media
Date: July 2003 |
Penton Media |
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10 Ways You Can Profit From Web Based Budgeting Technologies
This webcast tells how real world savings from the latest generation of budgeting software can be achieved. How web-based budgeting systems can help a company...
Company: CFO Publishing
Date: June 2002 |
CFO Publishing |
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Improving Future Visibility: The Role Of Collaborative Planning And Budgeting
Too often, the creation of business goals and operating budgets are two separate processes. Business planning starts at the top and usually stays there, while...
Company: CFO Publishing
Date: January 2002 |
CFO Publishing |
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Turning Strategies Into Profits: The Role Of Management Planning And Control Systems
The best strategy in the world does not guarantee success. Today’s sophisticated investors report that the ability to execute strategy is more important than the...
Company: CFO Publishing
Date: November 2001 |
CFO Publishing |
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Driving Success: How Unified Business Performance Management Fuels Bottom Line Results
This webcast points out the issues, that are creating concerns like- excessive time spent on consolidating and validating data, not allowing time to provide insight,...
Company: Penton Media
Date: November 2002 |
Penton Media |
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Understanding Your ROI On Web Based Budgeting Systems
This webcast asserts that planning and forecasting software has become one of the applications of web technology that CFO's are most interested. If anybody is...
Company: CFO Publishing
Date: June 2003 |
CFO Publishing |
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Managing Financial Performance
Financial executives are under increasing pressure to provide timely, accurate reports that measure their company's corporate performance. However, the core financial processes that deliver effective...
Company: CFO Publishing
Date: November 2002 |
CFO Publishing |
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Shareholder Litigation: Reexamining The Balance Between Litigation Agency Costs And Management Agency Costs
Shareholder lawsuits are a principal legal means to control management agency costs in corporations, yet they generate their own agency costs from the attorneys who...
Company: Robert B. Thompson and Randall S. Thomas
Date: January 2003 |
Robert B. Thompson and Randall S. Thomas |
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Managing Litigation Costs By Considering Your Jury
A serious concern for every claim adjuster should be the rising cost of litigation. Managing the litigation process involves everything from determining a litigation budget...
Company: Highline Media
Date: December 2002 |
Highline Media |
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Embracing Uncertainty in Forecasts and Budgets
In today’s business environment, deviations from expectations are punished harshly, not only for underperformance but also for erratic over-performance where companies are seen to be...
Company: Strategic Decisions Group
Date: September 2004 |
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Taxpayer Beware
From the executive summary: ‘The Internal Revenue Service (IRS) is making good a directive aimed at curbing transfer-pricing abuses. The practice, which involves the sale...
Company: CFO Publishing
Date: October 2004 |
CFO Publishing |
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In The Fast Lane
As new technology is being invented day in and day out, companies are vying for adopting applications that are more advanced. Thus, there is a...
Company: CFO Publishing
Date: December 2004 |
CFO Publishing |
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Rolling Budgets, With A Twist
From the executive summary: ‘Modifying the budgeting process to give line managers more responsibility can give them more confidence in their targets, but it can...
Company: CFO Publishing
Date: June 2003 |
CFO Publishing |
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What To Look For In Your Next Budgeting System
From the executive summary: ‘Rolling up tens or hundreds of spreadsheets into one master budget can make the budgeting and planning process painfully time-consuming and...
Company: CFO Publishing
Date: July 2001 |
CFO Publishing |
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Earth In The Balance
From the executive summary: ‘Experts suggest that recently, the Environmental Protection Agency (EPA) did what many organizations do: it released a strategic plan outlining its...
Company: CFO Publishing
Date: March 2000 |
CFO Publishing |
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Ditching The Scarlet Letter
Researches suggest that today, being unemployed is no longer a stigma than it used to be earlier. The tension of not getting a stable job...
Company: CFO Publishing
Date: May 2003 |
CFO Publishing |
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Finance Essentials for Senior Managers
Now more than ever, nonfinancial executives, company officers and board members must understand the issues, tools and techniques that drive financial decision making. Corporate...
Company: Tuck Executive Education at Dartmouth
Date: January 2005 |
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Professional Strategy Development
This paper aims to improve strategy development by outlining a rigorous conceptual framework within which business strategy may be critically evaluated and distinguished from important...
Company: Mulhauser Consulting
Date: September 2000 |
Mulhauser Consulting |
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Managing Risk on a Shoestring Budget: The Importance of Risk Management to Mid-Size Companies
The current business environment presents companies of all sizes with a host of potential risks, from both internal and external sources. Some of these can...
Company: Marsh
Date: July 2004 |
Marsh |
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Cutting Fat, Adding Muscle: The Power of Information Technology in Addressing Budget Shortfalls
In the wake of tight budgets across all levels of government - and historic budget shortfalls at the state level in the US - there...
Company: Deloitte LLP
Date: June 2003 |
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Show Me the Money: Budget Cutting Strategies for Cash-Strapped States
Piling up more debt, using short-term accounting gimmicks, and implementing targeted tax increases might get some states through the current budget crisis. However, by pushing...
Company: Deloitte LLP
Date: November 2002 |
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Are Laws Needed for Public Management Reforms: An International Comparison?
There has been widespread adoption of new laws to support new public management. In many countries that have implemented comprehensive and deep reforms, new or...
Company: International Monetary Fund
Date: March 2005 |
International Monetary Fund |
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Choosing a Budget Management System
A program-oriented budget framework is used in this article. A new Constitution, adopted in May 2003, has made some important choices concerning the public management...
Company: International Monetary Fund
Date: July 2004 |
International Monetary Fund |
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The Timing, Intensity, and Composition of Interest Group Lobbying: An Analysis of Structural Policy Windows in the States
This paper statistically examines the timing of interest group lobbying. It introduces a theoretical framework based on recurring structural policy windows' and argues that these...
Company: National Bureau of Economic Research
Date: June 2004 |
National Bureau of Economic Research |
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Budget Windows, Sunsets, and Fiscal Control
Governments around the world have struggled to find the right method of controlling public spending and budget deficits. In recent years, the United States has...
Company: National Bureau of Economic Research
Date: August 2004 |
National Bureau of Economic Research |
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Evaluating the Capacity of Standard Investment Appraisal Methods
The report findings indicate the existence of gap between theory and practice of capital budgeting. Standard appraisal methods have shown a wider project value discrepancy,...
Company: Erasmus University Rotterdam
Date: July 2002 |
Erasmus University Rotterdam |
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A Monte Carlo Comparison Between the Free Cash Flow and Discounted Cash Flow Approaches
One of the debates in the capital budgeting model selection is between the free cash flow and DCF methods. In this paper an attempt is...
Company: Erasmus University Rotterdam
Date: August 2002 |
Erasmus University Rotterdam |
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Complete Health Management Solution: Win-Win for Employers and Employees
The overwhelming challenge of controlling medical plan costs demands that plan sponsors consider a mix of short- and long-term savings initiatives. By introducing the right...
Company: Aon Consulting
Date: June 2003 |
Aon Consulting |
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Implementing the Stability and Growth Pact: Enforcement and Procedural Flexibility
The paper analyzes some key policy trade-offs involved in the implementation of the Stability and Growth Pact. Greater "procedural" flexibility in the Pact's implementation may...
Company: International Monetary Fund
Date: March 2005 |
International Monetary Fund |
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Revenue Forecasting - How Is It Done? Results From a Survey of Low-Income Countries
This paper takes stock of revenue forecasting practices in low-income countries, and provides a comprehensive and condensed account of the revenue forecasting process. Based on...
Company: International Monetary Fund
Date: February 2005 |
International Monetary Fund |
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Establishing a Performance Management Framework for Government
Based on the experience of budget management reforms that have been introduced over the last two decades in a large number of member countries of...
Company: International Monetary Fund
Date: March 2005 |
International Monetary Fund |
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How Do Canadian Budget Forecasts Compare With Those of Other Industrial Countries?
This paper compares central government budget forecasting with forecasting by other industrial countries. While fiscal forecasting in the country is governed by one of the...
Company: International Monetary Fund
Date: March 2005 |
International Monetary Fund |
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Revenue Forecasts as Performance Targets
Budget revenue forecasts should be best estimates of expected receipts. Often they are not. This paper analyzes the rationale for overstated revenue forecasts and derives...
Company: International Monetary Fund
Date: January 2005 |
International Monetary Fund |
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The Political Economy of Revenue-Forecasting Experience From Low-Income Countries
This paper analyzes interference and timeliness in the revenue-forecasting process, using new data on revenue-forecasting practices in low-income countries. Interference is defined as the occurrence...
Company: International Monetary Fund
Date: January 2005 |
International Monetary Fund |
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Managed Investment Schemes: An Industry Report
This research report is divided into three parts. The first part deals with the structure and operation of the Australian managed investments industry. The second...
Company: University of Melbourne
Date: January 2004 |
University of Melbourne |
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An Appraisal of Socially Responsible Investments and Implications for Trustees and Other Investment Fiduciaries
This paper examines the suitability for trustees and other investment fiduciaries of the class of investments known variously as "socially responsible", "ethical", "screened", "social" or...
Company: University of Melbourne
Date: June 2002 |
University of Melbourne |
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Disclosure of Fees and Charges in Managed Investments: Review of Current Australian Requirements and Options for Reform
This report has been prepared at the request of ASIC as part of its ongoing commitment to ensure that the objectives of the Financial Services...
Company: University of Melbourne
Date: September 2002 |
University of Melbourne |
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Market Misconduct Provisions of the Financial Services Reform Act: Challenges for Market Regulation
The focus of this paper is Part 7.10 of the Act. Part 7.10's title, "Market Misconduct and Other Prohibited Conduct relating to Financial Products and...
Company: University of Melbourne
Date: October 2001 |
University of Melbourne |
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Transforming Budgeting in Posts
Budgeting is generally acknowledged to be one of the most important processes any post undertakes. It is all the more Posts that re-engineer their budgeting...
Company: Montgomery Research
Date: April 2004 |
Montgomery Research |
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