White Paper Microsoft Online Services Business Value Gain access to rich communication, collaboration, and productivity applications from anywhere with subscription-based Microsoft Online Services.

Tags: Cloud Computing, Information Technology, License Management, Managed Hosting, Management

Sponsored by: Microsoft
Date: June 2009
Microsoft
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White Paper Integrating the Cisco Unified Presence Server in Your Unified Communications Network Have you ever sat down and tried to count the times that you've called other people, just to get a busy tone? Or, maybe you've...

Tags: Cisco Systems Inc., Collaboration, Global Knowledge, Instant Messaging, Internet

Sponsored by: Global Knowledge
Date: August 2009
Global Knowledge
White Paper Achieving Cost and Resource Savings with UC white paper In this harsh economic climate, the need is more compelling than ever to cut costs and optimize resource utilization. Unified Communications (UC) is a...

Tags: Collaboration, Unified Communications

Sponsored by: Microsoft
Date: March 2009
Microsoft
White Paper Webcast-in-a-Whitepaper: Key Issues in Messaging Archiving E-mail use is growing 20% per year, and e-discovery is driving the need to preserve communication. Unfortunately, preserving that communication is easier said than done.Download...

Tags: Archiving, Business Intelligence, Data Management, Enterprise Software, Messaging

Sponsored by: Sunbelt Software
Date: March 2009
Sunbelt Software
Webcast Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns....

Tags: Customer Experience, Customer Relationship Management (CRM), Enterprise Software, Marketing, Pitney Bowes Inc.

Sponsored by: Pitney Bowes Insight
Date: November 2009
Pitney Bowes Insight
White Paper Microsoft Unified Communications Datasheet: Smart Decisions for Extraordinary Times Microsoft® software-powered Unified Communications can help you cut costs and better position your business for the economic rebound by transforming the way you communicate and...

Tags: Collaboration, Microsoft Corp., Telecom & Utilities, Telecommunications, Unified Communications

Sponsored by: Microsoft
Date: August 2009
Microsoft
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White Paper CRM and Social Networking: Engaging the Social Customer Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the...

Tags: Advertising & Promotion, CRM, Marketing, Network, Online Communications

Sponsored by: Microsoft
Date: July 2009
Microsoft
White Paper IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper Get a handle on potential IP unified communications (UC) costs in this whitepaper. Capture and assess the costs incurred and savings delivered by a state-of-the-art...

Tags: Finance, IP, Managerial Accounting, Roi/Tco, ShoreTel

Sponsored by: ShoreTel
Date: November 2009
ShoreTel
White Paper Windows Phones and Unified Communications Are you thinking about unified communications in your business? You need to be.In today's world, two trends are reshaping the way we work: 1) all...

Tags: Collaboration, Microsoft Windows, Phone, Unified Communications, Worker

Sponsored by: Microsoft
Date: November 2009
Microsoft
Case Study European Finance Employees Build Stronger Business Relationships With Management Tool Established in 1990, HgCapital is a private equity firm with offices in the United Kingdom, Germany, and the Netherlands. HgCapital aims to generate high risk-adjusted...

Tags: Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, HgCapital, Marketing

Sponsored by: Microsoft
Date: December 2007
Microsoft
Webcast Transformation of Identity and Access Management: How DLP Changes the Game Merger Announced: Identity and Access Management & Data Loss Prevention. Hear experts discuss the integrated solutions that have developed through the merger of identity and...

Tags: Access Management, Security, Mergers & Acquisitions, Investment, Identity

Sponsored by: CA (Computer Associates)
Date: October 2009
CA (Computer Associates)
White Paper No Paper Weight - A no paper solution This white paper details a case study with a major bank showing the significant ROI savings for implementing the IBM No Paper solution as well...

Tags: Finance, Financial Services, IBM Corp., Management, Managerial Accounting

Sponsored by: IBM
Date: September 2007
IBM
White Paper Improving confidence by increasing understanding in information Good decisions are driven by good information but within many organizations. But decision-making can be a hit-and-miss proposition if employees lack confidence in the data...

Tags: Confidence, Management, Tools & Techniques

Sponsored by: IBM
Date: May 2009
IBM
White Paper The 10 Worst Practices for Technical Support and How to Overcome Them Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst...

Tags: Call Centers, Customer Relationship Management (CRM), Enterprise Software, It Operations, NTRglobal

Sponsored by: NTRglobal
Date: October 2009
NTRglobal
White Paper From Voice over IP to Unified Communications: Simplify System Management Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others...

Tags: IP, ShoreTel, Telecommunications, Telephone System, Telephone System Manageability

Sponsored by: ShoreTel
Date: November 2009
ShoreTel
White Paper Rule Enabling Applications With Oracle Business Rules Business decisions and the rules that drive them is key to business change and growth. This paper will explore how business rules are developed and...

Tags: Application Development, Development Tools, Enterprise Software, Middleware, Oracle Corp.

Sponsored by: Oracle
Date: September 2005
Oracle
White Paper Security Threat Report: July 2009 update 2009 has proven malware attacks are continuing to broaden. While the number of web-based attacks outweighs the attacks through email, financially-motivated cybercriminals are turning their...

Tags: Advertising & Promotion, Spyware, Adware & Malware, Sophos Plc., Social Networking, Security

Sponsored by: Sophos
Date: July 2009
Sophos
White Paper Smart Security Choices for Mobile Workers Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how organizations are (or aren't) safeguarding critical...

Tags: Advertising & Promotion, Citrix Systems Inc., Marketing, Mobile, Security

Sponsored by: Citrix Online
Date: June 2008
Citrix Online
White Paper The HR Professional's Writing Challenge The Internet and pervasiveness of electronic communication has added a new dimension to the skills required of HR professionals--tech writing meets human resources. There...

Tags: HR Professional, HR.com, Human Resources, Internet, Online Communications

Company: HR.Com
Date: October 2000
HR.Com
White Paper Human Resources – If We Recognize Issues, How Do We Influence? Human Resources Management is partly involved in being an advocate for employee concerns and issues, which pervade the work environment. Communication of issues to those...

Tags: Communication, HR.com, Human Resource Management (HRM), Human Resources, Organizational Structure

Company: HR.Com
HR.Com
White Paper Glean - Building Up Effective Employee Communication System The article argues that nothing less than a complete system of employee communication tools can serve to enhance an organization’s ability to retain its top...

Tags: Crain Communications Inc., Employee Communication, Human Resources, Organization, Talent

Company: Crain Communications
Date: October 2000
Crain Communications
White Paper New Dimensions in Internal Communications A terrific definition of chaos is when a client asks two different people in your firm the same question -- and gets two different and...

Tags: Bruce W. Marcus, Leadership, Management, Mechanics, Strategy

Company: Bruce W. Marcus
Date: January 2003
Bruce W. Marcus
White Paper Business Conduct Guidelines Chief Executive Officer and senior executives are responsible for setting standards of business ethics and overseeing compliance with these standards. Recent high-profile corporate scandals have...

Tags: Business Operations, Corporate Governance, Corporate Law, Quality, Standards

Company: IBM
Date: January 2003
IBM
White Paper Job Talk - The Heart Of Productivity Productivity is the sum total of work accomplished by an employee in a given job which affects the bottom line. The work environment may be...

Tags: Human Resources, Job, Recruitment & Selection, Refresher Publications, Workforce Management

Company: Refresher Publications
Date: January 2000
Refresher Publications
White Paper The Need For Feedback As a busy executive constantly balancing schedules, deadlines, and priorities while dealing with a vast variety of personalities, there is an often-neglected resource that can...

Tags: Feedback, Productivity, Refresher Publications

Company: Refresher Publications
Date: January 2002
Refresher Publications
White Paper Raising The Executive Performance Bar Why We Shoot The Messenger Product life cycles are growing shorter, customer expectations are growing higher, and technological innovation pushes the rate of change to higher and higher levels. ...

Tags: Human Resources, Leadership, Management, Performance, Performance Improvement

Company: Refresher Publications
Date: January 1999
Refresher Publications
White Paper Raising The Executive Performance Bar Delivering The Message The resistance or defensiveness often takes the form of arguing, excuses, explanations for current behavior, or outright denial. The effect of defensiveness is that new...

Tags: Executive, Feedback, Human Resources, Performance, Performance Management

Company: Refresher Publications
Date: January 1999
Refresher Publications
White Paper Raising The Executive Performance Bar Getting The Message As organizations face rising customer expectations and competitive demands, it is essential that the executives leading those organizations achieve higher and higher levels of personal...

Tags: Executive, Leadership, Management, Performance, Refresher Publications

Company: Refresher Publications
Date: January 1999
Refresher Publications
White Paper How Not to Become 'road kill' on the Information Superhighway With increased e-mail and Internet use, legal problems associated with high-tech communication devices have also increased. In the last few years, hundreds of discrimination cases...

Tags: E-mail, HR.com, Information Superhighway, Internet, Online Communications

Company: HR.Com
Date: January 2003
HR.Com
White Paper Raising the Executive Performance Bar Feedback with the Problematic Executive In order to raise the performance bar of the organization, it is necessary to raise the performance of the executives leading it. Yet, most executives...

Tags: Feedback, Human Resources, Performance, Performance Management, Workforce Management

Company: Refresher Publications
Date: January 2003
Refresher Publications
White Paper CEO vs. CIO: Can This Marriage Be Saved? The article tries to show that in the last five years, CEOs and CIOs have demonstrated that they can work together in any number of...

Tags: Booz Allen Hamilton Inc., Business Structures, CEO, CIO, Finance

Company: Booz Allen Hamilton
Date: January 2002
Booz Allen Hamilton
White Paper Communicating With Credibility Credibility. How do you get it? More importantly, how do you keep it? Gaining credibility takes years to achieve, and maintaining it is a lifetime...

Tags: Asset Management, Business Operations, Credibility, EmergingLeader.com, Leadership

Company: EmergingLeader.com
Date: January 2003
EmergingLeader.com
White Paper Toward A Code of Ethics for Organizational Communication Professionals: A Working Proposal As an increasing number of communication professionals embark on careers in training and consulting, it is imperative that they ground their work in sound ethical...

Tags: Business Ethics, Outsourcing & Subcontracting, Outsourcing, Management, Leadership

Company: American Communication Association
Date: October 2001
American Communication Association
White Paper The Importance of Addressing Issues of Applied Ethics for Communication Scholars and Consultants This article is on applied ethics that explains the need for more intensive work by communication scholars on the crucial issue of ethics in organizational...

Tags: Business Ethics, Communication Ethic, Ethics, Leadership, Management

Company: American Communication Association
Date: October 2001
American Communication Association
White Paper Lessons Learned in Aligning an Organization Two Way Communication is Key Article focuses on communication importance in business environment. It explains the two way communication approach. Developing a strategy will help a company optimize its future....

Tags: Center For Simplified Strategic Planning, Department, Management, Strategy, Way Communication

Company: Center for Simplified Strategic Planning
Date: January 2003
Center for Simplified Strategic Planning
White Paper Conceptualization and Management of Communication Satisfaction and Organizational Commitment in Three Guatemalan Organizations "This study investigated employees' and supervisors' conceptualizations of organizational commitment and communication satisfaction in three Guatemalan organizations. The study also examined differences and similarities in...

Tags: Commitment, Communication Satisfaction, Human Resources, Supervisor, Workforce Management

Company: American Communication Association
Date: April 2002
American Communication Association
White Paper Department of Administration Employee Communications Plan The article explains the goal of the department strategic plan which ensure the exchange of accurate, timely, and useful information to facilitate effective communication among...

Tags: Idaho, Leadership, Management

Company: Access Idaho / State of Idaho
Date: July 2000
Access Idaho / State of Idaho
White Paper Employee Communication Tips Effective employee communication campaigns canhelp instill and reinforce pride in a company,increase morale, improve job satisfaction andincrease productivity. Employees alsomay become effective third party advocates...

Tags: Employee Communication, Environment Protection Agency, Human Resources, Productivity, Recruitment & Selection

Company: Environment Protection Agency
Date: September 2003
Environment Protection Agency
White Paper Value Performance: Achieving Consistent Communication Article explains the consistent communication method to avoid the perception of double-talk and mixed messages, one should establish straightforward messaging plans. It defines communication plans...

Tags: Communication, Relationship, Performance, Online Communications, META Group Inc.

Company: META Group
Date: January 2003
META Group
White Paper On Demand Benefit Communications Cut Costs and Ensure Accuracy of Data Managing the content and distribution of employee communications can be time-consuming and daunting. Taking advantage of technology and the web can streamline document creation and...

Tags: Aon Corp., Audit, Benefits, Channel Management, Finance

Company: Aon
Date: January 2003
Aon
White Paper Second to None Communications and marketing pros are more likely to report to the top, but less likely to earn top salaries. Communications and marketing professionals the second...

Tags: Marketing, Marketing Research

Company: Council for Advancement and Support of Education
Date: January 2003
Council for Advancement and Support of Education

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